Shipping

Shipping & Tracking

Q: I have placed my order. What next?
A: Sit back and relax!

Once your order is confirmed, here is the processing order:

  1. Information Received: We have received your Shipping Details and Process of packaging has started at the warehouse. 
  2. In Transit: Product shipped from warehouse (Within 72-96 Hours) All packages will take 2-4 weeks to be delivered. Due to Covid-19 and congested ports, packages may take up to 5 weeks
  3. Out For Delivery: Product Shipped to Destination 
  4. Delivered: Product Delivered

Email us at meowhomecafe@gmail.com should you experience any anxiety or for moral support 😉

Q: What is the estimated delivery time?
A:  The estimated delivery time is calculated in business days which exclude Sundays and holidays. We ship out from multiple international warehouses.  It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

In rare cases, the actual delivery time may vary from the mentioned delivery time due to:

  1. Your Location
  2. Availability of the product with us / Current Stock
  3. Or some unforeseen circumstances such as bad weather, some natural disaster or political interludes

In such cases, we take the responsibility of keeping you informed about the expected delivery time or the unavailability of the product via Email.

Q: Does my estimated delivery time depend on my location?

Depending on the warehouse, demand and current stock, it usually takes 14-30 Business Days, until you’ll receive your order.

 

Q: I was not available at the time of delivery to my doorstep. Can I get my product now?
A: Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.